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Apply Today!

Need to apply for an accessible phone, TTY, or other specialized piece of communications equipment for your own personal use at no cost to you? The process is fast and easy!
Need help filling out your application?
Give us a call at 1-800-806-1191
There are five circular photos with yellow lines connecting five individuals. Photo descriptions from left to right: 1) A woman sitting on a couch next to a wooden table. The table has a photo, lamp and a landline telephone with enlarged dial pad. The woman has dark skin, medium length hair, is wearing a white turtleneck top and is smiling while holding the telephone to her ear. 2) A girl with fair skin and strawberry blonde medium length hair is looking up to her left, away from the camera. She is wearing a tie-dyed sweatshirt. She has a feeding tube taped on her cheek. She is holding a tablet in both of her hands. 3) A man with dark skin and shaggy medium hair is looking away from the camera to his right. He is wearing a yellow shirt, silver necklace with pendant and a cordless headset phone. 4) A woman is sitting in front of her desk with a blue wall and a frame behind her. On her desk is a landline telephone and flowers. The woman has fair skin and red hair. She is wearing a pastel peach color buttoned up shirt and a black blazer. She is holding the telephone to her ear and is smiling. 5) A man with dark skin and short hair is smiling away from the camera to his right. He is wearing glasses, an orange shirt and a plaid buttoned shirt that is left open. He also is wearing a hearing device around his neck.

Apply Today

Need to apply for an accessible phone, TTY, or other specialized piece of communications equipment for your own personal use at no cost to you? The process is fast and easy!

Need help filling out your application?
Give us a call at 1-800-806-1191
  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

Nonprofits and Agencies

Nonprofit agencies, California state agencies, and schools may be eligible to request TTYs at no cost.
Learn more about how to qualify.

TTY Equipment for Nonprofit Agencies

Nonprofit agencies are eligible for a TTY at no charge when at least ten percent of the people they serve are deaf or hard of hearing and the agency needs to be accessible by telephone to customers who use a TTY. Please note: TTYs are the only equipment available to nonprofit agencies.

 

How Nonprofits can Apply for TTY:
If you believe your nonprofit agency is eligible for a TTY at no cost, please send a letter on the organization’s letterhead with the following information:

  1. Type of organization, e.g., 501 (c) (3).
  2. Source(s) of funding.
  3. Number of TTYs you are requesting to serve consumers who use a TTY.
  4. Justification for the number of TTYs requested.
  5. If the organization is under contract with the Department of Social Services or the Department of Rehabilitation, provide documentation of such contract.
  6. If the organization is a nonprofit agency and tax-exempt under Section 501 (c) (3), provide the tax-exempt number.
  7. Approximate number of deaf or hard of hearing clients and a description of the services your agency provides for them.
  8. Approximate percentage of clients who are deaf or hard of hearing as part of the total population served by your agency.
  9. Number of your agency’s staff who are deaf or hard of hearing.
  10. Name, title, and telephone number of the person who will be responsible for keeping track of the TTY equipment and ensuring it is maintained in good working order.

Mail the letter to:
DDTP/CTAP Consumer Affairs
ATTN: Consumer Affairs Supervisor
1 Kaiser Plaza, Ste. 1101
Oakland, CA 94612

Fax:
1-510-268-4758

Email:
consumeraffairs@ccaf.us

You should receive a response within five business days after receipt of your request.

For Further Information Please Contact:

CTAP Consumer Affairs Liaison

Voice: 1-877-546-7414
TTY: 1-800-867-4323
Fax: 1-510-268-4758

TTY Equipment for California State Agencies and Schools

Nonprofit agencies are eligible for a TTY at no charge when at least ten percent of the people they serve are deaf or hard of hearing and the agency needs to be accessible by telephone to customers who use a TTY. Please note: TTYs are the only equipment available to nonprofit agencies.

 

How Nonprofits can Apply for TTY:
If you believe your nonprofit agency is eligible for a TTY at no cost, please send a letter on the organization’s letterhead with the following information:

  1. Type of organization, e.g., 501 (c) (3).
  2. Source(s) of funding.
  3. Number of TTYs you are requesting to serve consumers who use a TTY.
  4. Justification for the number of TTYs requested.
  5. If the organization is under contract with the Department of Social Services or the Department of Rehabilitation, provide documentation of such contract.
  6. If the organization is a nonprofit agency and tax-exempt under Section 501 (c) (3), provide the tax-exempt number.
  7. Approximate number of deaf or hard of hearing clients and a description of the services your agency provides for them.
  8. Approximate percentage of clients who are deaf or hard of hearing as part of the total population served by your agency.
  9. Number of your agency’s staff who are deaf or hard of hearing.
  10. Name, title, and telephone number of the person who will be responsible for keeping track of the TTY equipment and ensuring it is maintained in good working order.

Mail the letter to:
DDTP/CTAP Consumer Affairs
ATTN: Consumer Affairs Supervisor
1 Kaiser Plaza, Ste. 1101
Oakland, CA 94612

Fax:
1-510-268-4758

Email:
consumeraffairs@ccaf.us

You should receive a response within five business days after receipt of your request.

For Further Information Please Contact:

CTAP Consumer Affairs Liaison

Voice: 1-877-546-7414
TTY: 1-800-867-4323
Fax: 1-510-268-4758

Interested or need assistance?

For more information or assistance on services and how we can assist you or those that you care about, please call us or fill out the form below.
Call 1-800-806-1191
A younger masculine-presenting individual showing an older feminine-presenting individuals how to use their phone.

Contact

Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone: 1-800-806-1191
Email: info@caconnect.org
Fax: 1-800-889-3974

About

Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
Copyright © 2023 State of California
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