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California Connect

An assortment of individuals using various telecommunication technologies.

California Connect

  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

CPUC Announces a New Web-Based Invoice Solution, the Electronic Claim and Application Portal (eCAP)

The CPUC and the Programs Claims Management System (PCMS) project team are excited to announce that starting January 30, 2023, the eCAP solution will be available to process your claims!

The eCAP solution streamlines how the CPUC will process claims for the Deaf and Disabled Telecommunications Program (DDTP).  The eCAP solution is a web-based interface that makes it easier for program participants to submit, track, review, and resolve claims.

On January 30, 2023, contractors and equipment vendors can electronically submit claims/invoices to the CPUC for payment processing. To utilize the eCAP solution you must register for an account. To register please visit:

For more information please review the eCAP Help and FAQs for SGD and Non-SGD portal users: Help - FAQs (

For inquiries regarding the eCAP claim/invoice submissions, Non-SGD program participants can send an email to, and Speech Generating Devices (SGD) program participants can send an email to


Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Fax: 1-800-889-3974


Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
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