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Relay Services

Providing specially-trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those they wish to communicate with by telephone.
Apply Now to Qualify
There are five circular photos with yellow lines connecting five individuals. Photo descriptions from left to right: 1) A woman sitting on a couch next to a wooden table. The table has a photo, lamp and a landline telephone with enlarged dial pad. The woman has dark skin, medium length hair, is wearing a white turtleneck top and is smiling while holding the telephone to her ear. 2) A girl with fair skin and strawberry blonde medium length hair is looking up to her left, away from the camera. She is wearing a tie-dyed sweatshirt. She has a feeding tube taped on her cheek. She is holding a tablet in both of her hands. 3) A man with dark skin and shaggy medium hair is looking away from the camera to his right. He is wearing a yellow shirt, silver necklace with pendant and a cordless headset phone. 4) A woman is sitting in front of her desk with a blue wall and a frame behind her. On her desk is a landline telephone and flowers. The woman has fair skin and red hair. She is wearing a pastel peach color buttoned up shirt and a black blazer. She is holding the telephone to her ear and is smiling. 5) A man with dark skin and short hair is smiling away from the camera to his right. He is wearing glasses, an orange shirt and a plaid buttoned shirt that is left open. He also is wearing a hearing device around his neck.

Remote Conference Captioning (RCC)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, enabling Californians who are deaf or hard of hearing to actively participate in conference calls.
  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

Schedule a Live Captioner for Your Event

Residents of California must submit a request for live captioning up to 48 hours before their in-person or virtual events by filling out a simple form found here. Those submitting the form will need to provide:

  • Contact Information
  • Event Information, including scheduling logistics.
  • Event Prep Materials

Once your request has been submitted you should receive a confirmation email within one business day.

Request a Captioner

RCC Restrictions and Requirements

To receive RCC services:

  • Your event must be scheduled between 8am – 5pm PST Monday through Friday.
  • The person(s) benefiting from RCC must be a resident of California.
  • There must be an audio conference line or virtual connection for the captioner. 
  • The event will need a computer, tablet, or smartphone with Internet access. 

Schedulers and event participants will not incur any costs associated with Remote Conference Captioning. We ask that in the event of a cancellation you provide:

  • A Five (5) day notice for recurring events or events that last longer than four hours.
  • A One (1) day notice for all other events.

Get Support and Learn More About Using RCC

If you would like to learn more about accessing Remote Conference Captioning Services you can reach out to us at:

Request RCC Services
A group of 15 diverse people sitting down on a couch in a circle for a meeting.

Frequetly Asked Questions

  • Audio conference line or virtual connection for the captioner. 
  • Computer, tablet, or smartphone with Internet access. 
  • No software download required; access RCC services via provided link. 
RCC services are available from 8 am to 5 pm PST, Monday through Friday.

To cancel an RCC event or for more information, email carelayrcc@hamiltonrelay.com or call 877-632-9095.

Note: The California Deaf and Disabled Telecommunications Program maintains financial responsibility for meetings not canceled within the specified timeframes. Failure to cancel promptly may result in the suspension of RCC privileges for the participant. 

No, RCC recipients will not incur any cost associated with RCC services.

Interested or need assistance?

For more information or assistance on services and how we can assist you or those that you care about, please call us or fill out the form below.
Call 1-800-806-1191
A younger masculine-presenting individual showing an older feminine-presenting individuals how to use their phone.

Contact

Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Email: info@caconnect.org
Fax: 1-800-889-3974

About

Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
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