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Equipment and Services

View all the equipment and services that California Connect has to offer to support your needs.
Apply Now to Qualify
An assortment of individuals using various telecommunication technologies.

Repair and Exchange

View all the equipment and services that California Connect has to offer to support your needs.

Apply Now to QualifyHow do I qualify?
  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

Repair and Exchange Policy

California Connect aims to speedily resolve any equipment issues you may have. If your equipment stops working or malfunctions, or your disability needs change, California Connect can repair or exchange your equipment.

If you are having problems with your equipment, please get in touch with the Contact Center, or visit a Service Center. If you wish to bring back your equipment for repair or return, please include all original parts. This may help to identify the problem. The original phone must be returned in order to perform an equipment exchange.

You may reach the Contact Center by phone, mail, email or fax:

By Phone:

Call 1-800-806-1191

By TTY:
• English TTY: 1-800-806-4474
• Spanish TTY: 1-844-867-1135

By Mail:
DDTP/California Connect Contact Center
P.O. Box 30310
Stockton, CA 95213

By Email:
caconnect@cpuc.ca.gov

By Fax:
1-800-889-3974

Equipment Order Status

You can check the status of your order by clicking on the 'Check My Equipment Order Status'. Please have your order referene number and phone number present. From there, you can locate your recent orders and check the status.

Check My Equipment Order Status

What is California Connect?

California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), is funded by the California Public Utilities Commission (CPUC) and is a public purpose program that provides communications equipment and services to persons with disabilities. The program’s accessible products and services are fully subsidized, removing financial barriers.
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Contact

Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Email: info@caconnect.org
Fax: 1-800-889-3974

About

Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
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