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Face coverings are no longer required to enter the West Covina Service Center.

Beginning in July 2023, open only the 3RD and 4TH Tuesday of each month, from 9:00 AM – 3:00 PM,
(closed 12:00 PM – 1:00 PM), except holidays.

The West Covina Service Center is located inside the East San Gabriel Valley Japanese Community Center

Driving Directions to West Covina CTAP Service Center

From West (Santa Monica area)

I-10 East to South Vincent Ave in West Covina
Take exit 35 from I-10 east to South Vincent Ave
Turn Left on South Vincent Ave.
Take South Vincent Ave to West Puente Ave
Turn Left on West Puente Ave.

From East (Ontario area)

Take I-10 West to exit 35 Vincent Ave
Turn Right onto North Vincent Ave
Turn Left onto West Puente Ave.

From North (Glendora area)

Take I-210 W to North Vernon Ave in Azusa
Take exit 39 to North Vernon Ave
Turn Left on North Vernon Ave
Take North Vernon Ave to West Gladstone St.
Turn Right on West Gladstone St
Take West Gladstone St to South Vincent Ave
Turn Left on South Vincent Ave
Take South Vincent Ave to East Puente
Turn Right on East Puente Ave.

From South (City of Industry area)

Take N. Sunset North to West Puente Ave
Turn Right onto West Puente Ave


Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Fax: 1-800-889-3974


Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
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