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We look forward to receiving your comments, suggestions and questions.
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Contact Us
Need assistance or more information? Below you can find the appropriate contact information for your specific questions or concerns.
Contact Us
Use the form or contact information below to reach our customer service team with inquires about equipment or eligibility requirements, application or shipping status, complaints or questions about your experiences or devices.
Online
Complete the form below and the California Connect customer service team will respond within 24 hours.
Phone
- Voice/ASL/VP (all languages): 1-800-806-1191
- TTY (English): 1-800-806-4474
You can email us any time at info@caconnect.org
Phone and VP
Reach out to our contact centers through phone, VP, or TTY using the numbers listed below. Our contact centers are open Monday-Friday from 8:00 a.m. - 6:00 p.m. excluding holidays.
- Voice/ASL/VP (all languages): 1-800-896-1191
- TTY (English): 1-800-806-1191
Customer Affairs
For escalated concerns about the California Connect Program or DDTP operations, please reach out using the information below. These concerns can include adverse program experiences or quality of services, issues related to outreach, customer service, or marketing.
Phone
415-703-1997
CPUC- Communications Division
ATTN: DDTP
505 Van Ness Avenue
San Francisco, CA 94102
File a Formal Complaint with the CPUC
If your concern involves a utility or service regulated by the CPUC, such as:
- Telephone, cable, internet, gas, electric, water, or mobile home park utilities
- Transportation companies (charter bus, shuttle, limo, etc.)
- Unauthorized service changes (slamming / cramming)
- Public safety concerns
- Whistleblower reports
- Complaints about the CPUC itself
- Formal complaints involving service providers
- Public comments on a CPUC proceedings
Please use the CPUC’s complaint portal: www.cpuc.ca.gov/consumer-support/file-a-complaint