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Service Center Locations

Visit one of our service center locations to help serve your needs.
Apply Now to Qualify
An assortment of individuals using various telecommunication technologies.

Service Centers

Visit one of our service center locations to help serve your needs.

Apply Now to QualifyHow do I qualify?
  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

Service Center Locations

Select a center location to view more information:

West Covina

Address:

West Covina CTAP Service Center
East San Gabriel Valley Japanese Community Center
1203 West Puente Ave.
West Covina, CA 91790

Face coverings are no longer required to enter the West Covina Service Center.

Beginning in July 2023, open only the 3RD and 4TH Tuesday of each month, from 9:00 AM – 3:00 PM,
(closed 12:00 PM – 1:00 PM), except holidays.

The West Covina Service Center is located inside the East San Gabriel Valley Japanese Community Center


Driving Directions to West Covina CTAP Service Center

From West (Santa Monica area)

I-10 East to South Vincent Ave in West Covina
Take exit 35 from I-10 east to South Vincent Ave
Turn Left on South Vincent Ave.
Take South Vincent Ave to West Puente Ave
Turn Left on West Puente Ave.

From East (Ontario area)

Take I-10 West to exit 35 Vincent Ave
Turn Right onto North Vincent Ave
Turn Left onto West Puente Ave.

From North (Glendora area)

Take I-210 W to North Vernon Ave in Azusa
Take exit 39 to North Vernon Ave
Turn Left on North Vernon Ave
Take North Vernon Ave to West Gladstone St.
Turn Right on West Gladstone St
Take West Gladstone St to South Vincent Ave
Turn Left on South Vincent Ave
Take South Vincent Ave to East Puente
Turn Right on East Puente Ave.

From South (City of Industry area)

Take N. Sunset North to West Puente Ave
Turn Right onto West Puente Ave

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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westcovina

Santa Barbara

Address:

Santa Barbara CTAP Service Center
3815 State St.
Suite G137
Santa Barbara, CA 93101

Face coverings are no longer required to enter the Santa Barbara Service Center.

Open only the 2ND and 4TH Wednesdays of each month, 9:00 AM – 3:00 PM, except holidays.
(closed 12:00 PM - 1:00 PM)


Driving Directions to Santa Barbara CTAP Service Center

From North bound

Take Exit 101A to La Cumbre Rd exit

Turn Left on Las Palmas Dr

Continue on to S. La Cumbre Rd.

Turn Right onto La Cumbre Plaza

Park near the Starbucks

California Phones (located inside CoLab), use the walkway between Starbucks and Islands

From South bound

Exit 101A to La Cumbre Rd/Hope Ave Exit

Turn Left onto Calle Real

Turn Right on to La Cumbre Rd

Turn Right at La Cumbre Ln into shopping plaza

Park near the Starbucks

California Phones (located inside CoLab), use the walkway between Starbucks and Islands

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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santabarbara

San Jose

Address:

San Jose CTAP Service Center
The Silicon Valley Independent Living Center
25 N. 14th Street
Suite 1000 (10th Floor)
San Jose, CA 95112

The San Jose Service Center will be open by appointment only.

To request an appointment, call the Contact Center at 1-800-806-1191.

Face coverings are no longer required to enter the San Jose Service Center.

Open only the 2ND and 4TH Wednesday of each month, 9:30 AM – 3:00 PM, except holidays.
(closed 12:00 PM - 1:00 PM)

The San Jose CTAP Service Center is located inside the Silicon Valley Independent Living Center


Driving Directions to San Jose CTAP Service Center

From the Southwest (Santa Cruz)

Take CA-17 North toward San Jose/Oakland
Take exit 26A for I-280 S toward San Jose
Take the 10th Street exit toward 11th Street
Turn left onto S 11th St
Turn right onto E Santa Clara St
Turn left onto N 14th St
Destination will be on the left.

From the South (Morgan Hill)

Take US-101 North toward San Jose
Take the Alum Rock Ave/CA-130 exit toward Santa Clara St
Turn left onto CA-130 W/Alum Rock Ave/E Santa Clara St
Turn right onto North 14th St
Destination will be on the left.

From the North (Fremont)

Take I-880 South toward San Jose
Take exit 4C toward San Francisco/US 101 N
Turn left onto Old Bayshore Hwy (signs for 10th Street)
Turn right toward N 10th St
Turn left onto E St John St
Turn right onto N 14th St
Destination will be on the right.

From the Northwest (Redwood City)

Take US-101 South toward San Jose
Take exit 386A for Alum Rock Ave/Santa Clara St/CA-130
Turn right onto E Santa Clara St
Turn right onto N 14th St
Destination will be on the left.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sanjose

San Francisco

Address:

San Francisco CTAP Service Center
The Hearing and Speech Center of Northern California
1234 Divisadero Street
San Francisco, CA 94115

The San Francisco Service Center will be open by appointment only.

To request an appointment, call the Contact Center at 1-800-806-1191.

Face coverings are still required to enter the San Francisco Service Center.
A face covering can be any type of cloth covering or surgical mask that covers the mouth and nose.
Children 2 and under should not wear a face covering.

Thank you for your understanding and cooperation.

Beginning in July 2023, open only the 1ST and 3RD Friday of each month, from 9:00 AM – 3:00 PM, (closed 12:00 PM – 1:00 PM), except holidays.

The San Francisco CTAP Service Center is located inside the Hearing and Speech Center of Northern California


Driving Directions to San Francisco CTAP Service Center

From Oakland/Berkeley

Take the I-80 W to San Francisco (Partial toll road)
After crossing the Bay Bridge, follow signs for U.S. 101 N/Golden Gate Bridge and merge
onto US-101 N
Continue onto Central Fwy
Continue onto Octavia Blvd
Turn left onto Fell St
Turn Right onto Divisadero St
Destination will be on the right inside the Hearing & Speech Center

From San Rafael/Mill Valley

Take US-101 S toward San Francisco (Partial toll road)
After crossing the Golden Gate Bridge, take a slight left onto Lombard St
Take the 3rd right onto Scott St and go 1.3 miles
Turn right onto Eddy
Take the 1st right onto Divisadero St
Destination will be on the right inside the Hearing & Speech Center

From Daly City/San Mateo

Take I-280 N to US-101 N (Exit on left for 101N)
Continue onto Central Fwy
Continue onto Octavia Blvd
Turn left onto Fell St
Turn right onto Divisadero St
Destination will be on the right inside the Hearing & Speech Center

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sanfrancisco

San Diego

Address:

CTAP San Diego Service Center
1455 Frazee Road, Suite 406
San Diego, CA 92108

Face coverings are no longer required to enter the San Diego Service Center.

Hours: 8:00 AM – 5:00 PM, Monday – Friday, except holidays.

To better serve you, please arrive by 4:45 PM.

Limited free street parking. Paid parking structure on the east side of the building.


Driving Directions to San Diego CTAP Service Center

FROM OCEANSIDE:

Take I-5 S toward San Diego. Continue onto
I-805. Take Exit 20 and merge onto CA-163 S.
Take Exit 4 for Friars Road.
Turn right onto Friars Road.
Turn left onto Frazee Road.

FROM ESCONDIDO:

Take I-15 S. Slight right onto CA-163 S. Take
Exit 4 for Friars Road.
Turn right onto Friars Road.
Turn left onto Frazee Road.

FROM CHULA VISTA:

Take I-5 N. Take Exit 16A to merge onto CA-163 N.
Take Exit 3B for Friars Road.
Continue toward Friars Road.
Keep right at the fork, follow signs for Friars Road East and merge onto Friars Road.
Turn left onto Frazee Road.

FROM OCEAN BEACH:

Take I-8 E (signs for I-5 S).
Take Exit 4C for CA-163 N toward Escondido. Continue toward Friars Road.
Keep right at the fork, follow signs for Friars Road East.
Turn left onto Frazee Road.

FROM El CAJON:

Take I-8 W. Take Exit 4B for CA-163 N. Continue toward Friars Road.
Keep right at the fork, follow signs for Friars Road East.
Turn left onto Frazee Road.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sandiego

Sacramento

Address:

Sacramento CTAP Service Center
1300 Ethan Way, Suite 105
Sacramento, CA 95825
Please note: Enter on Hurley Way

Face coverings are no longer required to enter the Sacramento Service Center.

Hours: Monday – Friday, 8:00 AM – 5:00 PM, except holidays.

To better serve you, please arrive by 4:45 PM.


Driving Directions to Sacramento CTAP Service Center

From Roseville, Auburn, or Truckee:

Take Interstate 80 west.
Stay in right lanes, exiting onto Business 80 West, also known as Capital City Freeway, toward Sacramento.
Exit Arden Way and turn left.
Continue approximately one mile on Arden Way.
Take a slight right onto Ethan Way.
The CTAP Service Center will be on your left.
For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway.
The Service Center suite is near parking entrance.

From Woodland, Williams, or Corning:

Take Interstate 5 south.
Take the Garden Highway exit and turn left.
Garden Highway becomes Arden Way.
Continue on Arden Way.
Take a slight right onto Ethan Way.
The CTAP Service Center will be on your left.
For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway.
The Service Center suite is near parking entrance.

From Yuba City, Gridley, or Chico:

Take Highway 99 South and stay to right, exiting onto Interstate 5 South.
Take the Garden Highway exit and turn left.
Garden Highway becomes Arden Way.
Continue on Arden Way.
Take a slight right onto Ethan Way.
The CTAP Service Center will be on your left.
For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway.
The Service Center suite is near parking entrance.

From Elk Grove, Lodi, or Stockton:

Take Highway 99 North stay in your left lanes.
Highway 99 becomes Business 80 East, also known as Capital City Freeway.
Take the Exposition Blvd. towards the right.
Keep right follow signs for Ethan Way.
Turn right onto Ethan Way.
For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway.
The Service Center suite is near parking entrance.

From Folsom, Placerville, or South Lake Tahoe:

Take Highway 50 west.
Take the Howe Avenue exit.
Turn right on Howe Avenue.
Turn left onto Hurley Way.
The entrance to the CTAP Service Center will be on your right, just before Ethan Way.
CTAP customer parking is near the Suite 105 entrance.

From Davis, Vacaville, or Fairfield:

Take Interstate 80 east.
Once in Sacramento, stay left onto Business 80 East, Highway 50, also known as Capital City Freeway, toward South Lake Tahoe.
Take the Howe Avenue exit.
Turn left on Howe Avenue.
Turn left onto Hurley Way.
The CTAP Service Center will be on your right.
CTAP customer parking is near the Service Center, Suite 105 entrance, which is behind the building.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sacramento

Riverside

Address:

Riverside CTAP Service Center
2002 Iowa Avenue, Suite 106
Riverside, CA 92507

Face coverings are no longer required to enter the Riverside Service Center.

Hours: Monday – Friday, 8:00 AM – 5:00 PM, except holidays.

To better serve you, please arrive by 4:45 PM.


Driving Directions to Riverside CTAP Service Center

From Moreno Valley:

Take California 60 west toward Riverside.
Merge onto I-215 north.
Take exit 33 for Blaine Street and 3rd Street.
Turn right on West Blaine Street.
Turn left onto Iowa Avenue.

From Corona:

Take California 91east toward Riverside.
Take exit 65B for Spruce Street toward Poplar Street.
Turn right onto Spruce Street.
Turn left onto Iowa Avenue.

From Chino:

Take California 60 east.
Take exit 33 for 3rd Street toward Blaine Street.
Turn left onto 3rd Street.
Turn left onto Iowa Avenue.

From San Bernardino:

Take CA-60 east
Head west on 5th St toward North Mayfield Ave
Turn left onto the 215 south ramp
Take the Iowa Ave exit
Turn right onto South La Cadena Dr
Take the 1st right on onto South Iowa Ave

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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riverside

Redding

Address:

Redding CTAP Service Center
2861 Churn Creek Rd., Suite A
Redding, CA 96002
Please note: Enter at Park Plaza sign

Face coverings are no longer required to enter the Redding Service Center.

The Redding CTAP Service Center Is Open Four Days A Month.

March
Wednesday, March 13th, 10:00 AM - 4:00 PM
Thursday, March 14th, 10:00 AM - 4:00 PM
Wednesday, March 27th, 10:00 AM - 4:00 PM
Thursday, March 28th, 10:00 AM - 4:00 PM

April

Wednesday, April 10th, 10:00 AM - 4:00 PM
Thursday, April 11th, 10:00 AM - 4:00 PM
Wednesday, April 24th, 10:00 AM - 4:00 PM
Thursday, April 25th, 10:00 AM - 4:00 PM

May

Wednesday, May 8th, 10:00 AM - 4:00 PM
Thursday, May 9th, 10:00 AM - 4:00 PM
Wednesday, May 22nd, 10:00 AM - 4:00 PM
Thursday, May 23rd, 10:00 AM - 4:00 PM

June

Wednesday, June 12th, 10:00 AM - 4:00 PM
Thursday, June 13th, 10:00 AM - 4:00 PM
Wednesday, June 26th, 10:00 AM - 4:00 PM
Thursday, June 27th, 10:00 AM - 4:00 PM 


Driving Directions to Redding CTAP Service Center

From the South

Take I-5 to the Cypress Ave exit, #677.
Turn right on Cypress Avenue.
Turn right on Churn Creek Road.
The entrance will be on your left.
The sign reads: Park Plaza 2861-2895.

From the North

Take I-5 to the Cypress Ave exit, #677
Turn left on Cypress Ave
Turn right on Churn Creek Road.
The entrance will be on your left.
The sign reads: Park Plaza 2861-2895.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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redding

Orange

Address:

CTAP Orange Service Center
681 S Parker St #210
Orange, CA 92868

Face coverings are no longer required to enter the Orange Service Center.

Hours: 8:00 AM – 5:00 PM, Monday – Friday, except holidays.

To better serve you, please arrive by 4:45 PM.


Driving Directions to Orange CTAP Service Center

From Irvine (Street Directions from South of Santa Ana)

Take I-5 North to Main St Exit 105B
Go North on Main St. toward Town and Country Rd
Turn right on turn Town and Country Rd
Proceed to 681 South Parker Street

From The 405 near Los Angeles, Compton, Long Beach

Take the 405 Freeway South
Merge onto the 22 East Garden Grove freeway
Take exit 15 toward Main St.
Turn left onto Town & Country Road
Proceed to 681 South Parker Street

From Norwalk

Take I-5 South to CA-22 E
Merge onto CA-22 to exit 15 toward Main St
Turn Left on Town and Country
Proceed to 681 South Parker Street

From Yorba Linda

Take CA-91 West to Rte 55 South
Merge onto Rte. 55 South to CA-22 West
Take exit 15
Turn right onto West La Veta Ave
Turn right onto South Parker St
Proceed to 681 South Parker Street

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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orange

Marina

Address:

Marina CTAP Service Center
Veteran’s Transition Center (VTC)
220 Twelfth Street
Marina, CA 93933
Please Note: Service Center entrance is on 11th Street.

Face coverings are no longer required to enter the Marina Service Center.

Hours: Open only the 2nd Friday of each month, 9:30 AM – 12:00 PM Noon (Closed Noon – 1:00 PM) and 1:00 PM - 2:30 PM, except holidays.

The Marina CTAP Service Center is located inside the Veteran’s Transition Center (VTC)


Driving Directions to Marina CTAP Service Center

From the Southwest (Monterey)

Take CA-1 North/Cabrillo Highway toward Marina
Take exit 408 toward Imjin Parkway
Turn left onto 3rd Avenue
Turn left onto Twelfth Street
Turn left at the first cross street onto Eleventh Street
Destination will be on the left

From the Southeast (Salinas)

Take CA-183 North
Take David Road S exit on the left
Merge onto S David Road
Turn right onto West Blanco Road
Turn right onto Reservation Road
Turn left onto Imjin Parkway
Turn right onto 3rd Avenue
Turn left onto Twelfth Street
Turn left at the first cross street onto Eleventh Street
Destination will be on the left

From the North (San Jose)

Take US-101 South
Take exit 336 to merge onto CA-156 West
Merge onto CA-1 South
Take exit 408 toward Imjin Parkway
Turn left onto 3rd Avenue
Turn left onto Twelfth Street
Turn left at the first cross street onto Eleventh Street
Destination will be on the left

From the Northwest (Santa Cruz)

Take CA-1 South
Take exit 408 toward Imjin Parkway
Turn left onto 3rd Avenue
Turn left onto Twelfth Street
Turn left at the first cross street onto Eleventh Street
Destination will be on the left

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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marina

Glendale

Address:

Glendale CTAP Service Center
425 West Broadway, Suite 105
Glendale, CA 91204

Face coverings are no longer required to enter the Glendale Service Center.

Hours: Monday – Friday, 8:00 AM – 5:00 PM, except holidays.

To better serve you, please arrive by 4:45 PM.

20-minute free street parking in front of the building. Paid parking lot adjacent to the building on the west side. We do validate parking.


Driving Directions to Glendale CTAP Service Center

From North:

Take I-5 south, also known as Golden State Freeway.
Take exit 144 to merge onto California134 east toward Glendale and Pasadena.
Take exit 7A for Pacific Avenue.
Turn right onto North Pacific Avenue.
Turn Left onto West Broadway.

From South:

Take I-5 north toward Sacramento.
Take exit 142 toward Colorado Street.
Keep left at the fork to continue toward Colorado Boulevard.
Turn right onto Colorado Street.
Turn left onto South Pacific Avenue.
Turn right onto West Broadway.

From West:

Take US-101 south, also known as Ventura Freeway.
Make a slight left onto California 134 toward signs saying Burbank and Glendale.
Take exit 7A for Pacific Avenue.
Turn right onto North Pacific Avenue.
Turn left onto Broadway.

From East:

Take California 134 west.
Take exit 7A for Pacific Avenue.
Turn left onto North Pacific Avenue.
Turn left onto West Broadway.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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glendale

Fresno

Address:

Fresno CTAP Service Center
7525 N. Cedar Ave, Suite 115
Fresno, CA 93720

Face coverings are no longer required to enter the Fresno Service Center.

Hours: 8:00 AM – 5:00 PM, Monday – Friday, except holidays.

To better serve you, please arrive by 4:45 PM.

The Fresno Service Center is located on the corner of Cedar and Alluvial. Look for CTAP signage on building.


Driving Directions to Fresno CTAP Service Center

From Fowler, Malaga, Selma, Kingsburg, Tulare, Pixley and Earlimart

Take 99 North
Take 41 North
Exit Herndon Ave
Turn right on East Herndon Ave
Turn left at Cedar Ave
Turn left on Alluvial Ave
Make a right turn into the first driveway on your right side.

From Sanger, Squaw Valley, Pinehurst, Orange Cove, and Independence

Take CA-180
Turn right at N. McCall Ave
Turn left at E. Herndon Ave
Turn right at Cedar Ave
Turn left on Alluvial
Make a right turn into the first driveway on your right side.

From Avenal, Coalinga, Huron, and Hanford

Take 198 East
Take 41 North
Exit Herndon Ave
Turn right on East Herndon Ave
Turn left at Cedar Ave
Turn left on Alluvial Ave
Make a right turn into the first driveway on your right side.

From Lindsay, Porterville, Terra Bella, Exeter, Visalia, and Woodlake

Take 99 North
Take 41 North
Exit Herndon Ave
Turn right on East Herndon Ave
Turn left at Cedar Ave
Turn left on Alluvial Ave
Make a right turn into the first driveway on your right side.

From Madera, Merced or Modesto

Take 99 South
Exit Herndon Ave
Merge onto N. Golden State Blvd.
Turn left at W. Herndon Ave (will stay on W. Herndon Ave for 7 miles)
Turn left at Cedar Ave
Turn left on Alluvial Ave
Make a right turn into the first driveway on your right side.

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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fresno

Berkeley

Address:

Ed Roberts Campus
3075 Adeline Street, Suite 260
Berkeley, CA 94703

Face coverings are no longer required to enter the Berkeley Service Center.

Hours: 8:00 AM – 5:00 PM, Monday – Friday, except holidays.

To better serve you, please arrive by 4:45 PM.

The Ed Roberts Campus is currently accessible by the Adeline Street entrance only. Paid parking is currently not available and there is limited street parking. The surface parking lot is for BART customers only.


Driving Directions to Berkeley CTAP Service Center

From San Francisco –

Take I-80 East toward Oakland/San Jose (Going over the Oakland Bay Bridge)
Take exit 10 to merge onto CA-13/Ashby Ave
Turn right at Adeline Street
Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park

From the Marin County (Richmond Bridge)

Take I-580 East toward Oakland
Merge onto I-80 West
Follow directions for Albany, El Cerrito, Richmond (below)

From Albany, El Cerrito, Richmond

Take I-80 West
Take exit 10 to merge onto CA-13/Ashby Ave
Turn right at Adeline Street
Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park

From Walnut Creek

Take CA-24 West via the ramp to Oakland
Take exit 5B to merge onto CA-13 North towards Berkeley
Take a slight left at Adeline Street
Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park

From Oakland

Take CA-24 toward Walnut Creek/San Francisco/Hayward
Merge onto 980 East
Continue onto CA-24 East
Take exit 2 to merge onto Martin Luther King Jr Way
Martin Luther King Jr Way turns slightly right and becomes Adeline Street
Ed Roberts Campus will be on your right. Turn right on Woolsey Street to park

From San Leandro, Hayward, Fremont

Take I-880 North
Slight right at I-980 East (Signs for CA-24/Walnut Creek)
Continue onto CA-24 East
Take exit 2 to merge onto Martin Luther King Jr Way
Martin Luther King Jr Way turns slightly right and becomes Adeline Street
Ed Roberts Campus will be on your right. Turn right on Woolsey Street to park

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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berkeley
We encourage you to visit one of our local California Connect Service Centers for an in-person consultation. This is the very best way to see our entire range of California Phones and try them out for yourself. Our Service Center staff can help assess your individual needs, answer questions, and train you in using your new phone.

*All California Connect Service Centers are open Monday through Friday, 8:00 AM – 5:00 PM (excluding holidays), except Marina, San Francisco, San Jose, Santa Barbara, West Covina and Redding. Please call the Contact Center at 1-800-806-1191 to confirm hours of operation for all Service Centers.

New Year Day: Monday, January 1, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, January 1, 2024 in observance of the New Year’s Day Holiday and will resume normal business hours on Tuesday, January 2, 2024.

MLK Jr. Day: Monday, January 15, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, January 15, 2024 in observance of the Martin Luther King Jr. Day Holiday and will resume normal business hours on Tuesday, January 16, 2024.

President’s Day: Monday, February 19, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, February 19, 2024, in observance of the President’s Day Holiday and will resume normal business hours on Tuesday, February 20, 2024.

Cesar Chavez Day: Monday, April 1, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, April 1, 2024 in observance of the Cesar Chavez Day Holiday and will resume normal business hours on Tuesday, April 2, 2024.

Memorial Day: Monday, May 27, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, May 27, 2024 in observance of the Memorial Day Holiday and will resume normal business hours on Tuesday, May 28, 2024.

Independence Day: Thursday, July 4, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Thursday, July 4, 2024 in observance of the Independence Day Holiday and will resume normal business hours on Friday, July 5, 2024.

Labor Day: Monday, September 2, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, September 4, 2022 in observance of the Labor Day Holiday and will resume normal business hours on Tuesday, September 3, 2024.

Veteran’s Day: Monday, November 11, 2024
The DDTP Administrative Office, and California Connect Service Centers, and Contact Center will be closed Monday, November 11, 2024 in observance of the Veteran’s Day Holiday and will resume normal business hours on Tuesday, November 12, 2024.

Thanksgiving Holiday: Thursday and Friday, November 28 to 29, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Thursday, November 28 and Friday, November 29, 2024 in observance of the Thanksgiving Holiday and will resume normal business hours on Monday, December 2, 2024.

Christmas Day: Wednesday, December 25, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Wednesday, December 25, 2024 in observance of the Christmas Holiday and will resume normal business hours on Thursday, December 26, 2024.

Interested or need assistance?

For more information or assistance on services and how we can assist you or those that you care about, please call us or fill out the form below.
Call 1-800-806-1191
A younger masculine-presenting individual showing an older feminine-presenting individuals how to use their phone.

Contact

Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Email: info@caconnect.org
Fax: 1-800-889-3974

About

Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
Copyright © 2024 State of California
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