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Service Center Locations

Visit one of our service center locations to help serve your needs.
Apply Now to Qualify
An assortment of individuals using various telecommunication technologies.

Service Centers

Visit one of our service center locations to help serve your needs.

Apply Now to QualifyHow do I qualify?
  • A black man wearing a gold long sleeve shirt wearing a headset and microphone device to communicate with others.
  • A female young adult wearing rainbow tie dye sweatshirt, looking afar from her wheelchair, holding an iPad device in her hand.
  • An Asian man with black-rimmed glasses and hair, long sleeve plaid shirt and a green t-shirt, listening through a device and smiling.
  • A white Deaf man wearing a gold hat and gold-rimmed glasses. The man is wearing a tan t-shirt and has a flower tattoo on his left neck.
  • A blind Black woman wearing a white turtleneck shirt and blouse sitting on the couch, holding a white phone to her ear, listening to the caller on the other end of the line.

Service Center Locations

Select a center location to view more information:

Santa Rosa

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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santarosa

Claremont

Hours:
Open Monday - Friday
8:00am - 4:30pm, except holidays
Closed 12:30pm - 1:00pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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claremont

Barstow

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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barstow

Bakersfield

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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bakersfield

Merced

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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merced

San Luis Obispo

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sanluisobispo

Sonora

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sonora

Arcata

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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arcata

San Jose

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sanjose

San Diego

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sandiego

Sacramento

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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sacramento

Riverside

Due to hazardous air quality, the Riverside Service Center is closed for the remainder of today. Please check the website tomorrow for updates.

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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riverside

Redding

Hours:
Open Monday - Friday
8:00am - 5:00pm, except holidays
Closed 11:30am - 12:30pm

For any questions you may contact us in the following languages:
English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Call 1-800-806-1191
TTY:
1-800-806-4474

Spanish TTY:
1-844-867-1135

Fax:
1-800-889-3974

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redding
We encourage you to visit one of our local California Connect Service Centers for an in-person consultation. This is the very best way to see our entire range of California Phones and try them out for yourself. Our Service Center staff can help assess your individual needs, answer questions, and train you in using your new phone.

*All California Connect Service Centers are open Monday through Friday, 8:00 AM – 5:00 PM (excluding holidays), except Marina, San Francisco, San Jose, Santa Barbara, West Covina and Redding. Please call the Contact Center at 1-800-806-1191 to confirm hours of operation for all Service Centers.

Why are the Service Centers moving? 

The State of California made changes to service provider contracts, including updates to how the physical locations are managed. As a result, California Connect’s Field Operations service provider will manage the new locations. During this process, the State saw and took opportunities for service improvement by finding more convenient and accessible locations to better serve Californians with disabilities.

How did you choose the new locations? 

After careful review of our current locations, we learned there are many Californians with disabilities who do not live near existing offices.  Additionally, we understand that many of our consumers often need more than one service. We have been more mindful of proximity to organizations, e.g., Independent Living Centers and Disability Action Centers, to allow our customers to easily access multiple service providers in one trip. In some cases, we’re even co-sharing a location with these service providers. In choosing the new locations, we looked at a series of variables including, but not limited to:

  • Demographics and populations of surrounding area
  • Access to public transit
  • Physical accessibility of each location (proximity of handicapped parking spots, curbs, ramps, elevators, etc.)
  • Proximity to complimentary service providers
  • Mix of urban and rural locations 

When will the new locations open? 

The new locations will open on Monday, August 12th . The current Service Centers will remain open through August 9th. The best way to get the most accurate information is to:

  • Visit CaConnect.org/service
  • Call our contact center at 1-800-806-1191 (phone/VP)
  • Visit or contact us on social media 

What is the closest new location to me? 

We have new Service Centers opening in: 

  • Arcata
  • Bakersfield
  • Barstow
  • Claremont
  • Merced
  • Redding
  • Riverside
  • Sacramento
  • San Diego
  • San Jose
  • San Luis Obispo
  • Santa Rosa
  • Sonora

We are planning for additional locations in both Northern and Southern California. 

What are the new locations going to be called? 

To keep things easier for the consumer, the locations will still be called Service Centers.

Will they offer the same services?  

Yes, our Service Centers will continue to offer the following services: 

  • Conduct customer assessments to determine which equipment best meets your needs
  • Train people how to use communications equipment
  • Help people apply for and receive communications equipment
  • Troubleshoot communications equipment
  • Find other accessibility resources

What can I do if my location is no longer available? 

If there is no longer a Service Center available in your area, you can reach out to 1-800-806-1191 for assistance in either locating another Service Center, or for how to receive services in other ways.  We will connect you with the right person to assist you. 

Is your contact information going to change? 

No, the contact information will not change. 

How can I find the most up-to-date information?

We will continue to post the latest updates in terms of business hours, travel directions, and more on CaConnect.org/service. Additionally, you can contact us at the following: 

  • Phone/VP - 1-800-806-1191
  • Email - info@caconnect.org 
  • Chat – Visit CaConnect.org and click on the chat feature on the right side of the website
  • Social Media 

Are your business hours going to change? 

Business hours may differ for each location; however, they will generally be open within the 8 am-5 pm time frame and will close for one hour from 11:30 am to 12:30 pm.

New Year Day: Monday, January 1, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, January 1, 2024 in observance of the New Year’s Day Holiday and will resume normal business hours on Tuesday, January 2, 2024.

MLK Jr. Day: Monday, January 15, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, January 15, 2024 in observance of the Martin Luther King Jr. Day Holiday and will resume normal business hours on Tuesday, January 16, 2024.

President’s Day: Monday, February 19, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, February 19, 2024, in observance of the President’s Day Holiday and will resume normal business hours on Tuesday, February 20, 2024.

Cesar Chavez Day: Monday, April 1, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, April 1, 2024 in observance of the Cesar Chavez Day Holiday and will resume normal business hours on Tuesday, April 2, 2024.

Memorial Day: Monday, May 27, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, May 27, 2024 in observance of the Memorial Day Holiday and will resume normal business hours on Tuesday, May 28, 2024.

Independence Day: Thursday, July 4, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Thursday, July 4, 2024 in observance of the Independence Day Holiday and will resume normal business hours on Friday, July 5, 2024.

Labor Day: Monday, September 2, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Monday, September 4, 2022 in observance of the Labor Day Holiday and will resume normal business hours on Tuesday, September 3, 2024.

Veteran’s Day: Monday, November 11, 2024
The DDTP Administrative Office, and California Connect Service Centers, and Contact Center will be closed Monday, November 11, 2024 in observance of the Veteran’s Day Holiday and will resume normal business hours on Tuesday, November 12, 2024.

Thanksgiving Holiday: Thursday and Friday, November 28 to 29, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Thursday, November 28 and Friday, November 29, 2024 in observance of the Thanksgiving Holiday and will resume normal business hours on Monday, December 2, 2024.

Christmas Day: Wednesday, December 25, 2024
The DDTP Administrative Office, California Connect Service Centers, and Contact Center will be closed Wednesday, December 25, 2024 in observance of the Christmas Holiday and will resume normal business hours on Thursday, December 26, 2024.

We encourage you to visit one of our local California Connect Service Centers for an in-person consultation. This is the very best way to see our entire range of California Phones and try them out for yourself. Our Service Center staff can help assess your individual needs, answer questions, and train you in using your new phone.

*All California Connect Service Centers are open Monday through Friday, 8:00 AM – 5:00 PM (excluding holidays), except Marina, San Francisco, San Jose, Santa Barbara, West Covina and Redding. Please call the Contact Center at 1-800-806-1191 to confirm hours of operation for all Service Centers.

Interested or need assistance?

For more information or assistance on services and how we can assist you or those that you care about, please call us or fill out the form below.
Call 1-800-806-1191
A younger masculine-presenting individual showing an older feminine-presenting individuals how to use their phone.

Contact

Contact Center
P.O. Box 30310
Stockton, CA 95213
Phone/VP: 1-800-806-1191
Email: info@caconnect.org
Fax: 1-800-889-3974

About

Welcome to California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), which provides communication access for Californians with hearing, vision, cognitive, mobility, and speech-related disabilities. The program of the California Public Utilities Commission (CPUC) includes accessible communication equipment and devices, relay service, and Augmentative and Alternative Communication (AAC) devices.
Copyright © 2024 State of California
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