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West Covina
Address:
West Covina CTAP Service Center
East San Gabriel Valley Japanese Community Center
1203 West Puente Ave.
West Covina, CA 91790
Face coverings are no longer required to enter the West Covina Service Center.
Beginning in July 2023, open only the 3RD and 4TH Tuesday of each month, from 9:00 AM – 3:00 PM, (closed 12:00 PM – 1:00 PM), except holidays.
The West Covina Service Center is located inside the East San Gabriel Valley Japanese Community Center
Driving Directions to West Covina CTAP Service Center
From West (Santa Monica area)
I-10 East to South Vincent Ave in West Covina Take exit 35 from I-10 east to South Vincent Ave Turn Left on South Vincent Ave. Take South Vincent Ave to West Puente Ave Turn Left on West Puente Ave.
From East (Ontario area)
Take I-10 West to exit 35 Vincent Ave Turn Right onto North Vincent Ave Turn Left onto West Puente Ave.
From North (Glendora area)
Take I-210 W to North Vernon Ave in Azusa Take exit 39 to North Vernon Ave Turn Left on North Vernon Ave Take North Vernon Ave to West Gladstone St. Turn Right on West Gladstone St Take West Gladstone St to South Vincent Ave Turn Left on South Vincent Ave Take South Vincent Ave to East Puente Turn Right on East Puente Ave.
From South (City of Industry area)
Take N. Sunset North to West Puente Ave Turn Right onto West Puente Ave
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
San Jose CTAP Service Center
The Silicon Valley Independent Living Center
25 N. 14th Street
Suite 1000 (10th Floor)
San Jose, CA 95112
The San Jose Service Center will be open by appointment only.
To request an appointment, call the Contact Center at 1-800-806-1191.
Face coverings are no longer required to enter the San Jose Service Center.
Open only the 2ND and 4TH Wednesday of each month, 9:30 AM – 3:00 PM, except holidays. (closed 12:00 PM - 1:00 PM)
The San Jose CTAP Service Center is located inside the Silicon Valley Independent Living Center
Driving Directions to San Jose CTAP Service Center
From the Southwest (Santa Cruz)
Take CA-17 North toward San Jose/Oakland Take exit 26A for I-280 S toward San Jose Take the 10th Street exit toward 11th Street Turn left onto S 11th St Turn right onto E Santa Clara St Turn left onto N 14th St Destination will be on the left.
From the South (Morgan Hill)
Take US-101 North toward San Jose Take the Alum Rock Ave/CA-130 exit toward Santa Clara St Turn left onto CA-130 W/Alum Rock Ave/E Santa Clara St Turn right onto North 14th St Destination will be on the left.
From the North (Fremont)
Take I-880 South toward San Jose Take exit 4C toward San Francisco/US 101 N Turn left onto Old Bayshore Hwy (signs for 10th Street) Turn right toward N 10th St Turn left onto E St John St Turn right onto N 14th St Destination will be on the right.
From the Northwest (Redwood City)
Take US-101 South toward San Jose Take exit 386A for Alum Rock Ave/Santa Clara St/CA-130 Turn right onto E Santa Clara St Turn right onto N 14th St Destination will be on the left.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
San Francisco CTAP Service Center
The Hearing and Speech Center of Northern California
1234 Divisadero Street
San Francisco, CA 94115
The San Francisco Service Center will be open by appointment only.
To request an appointment, call the Contact Center at 1-800-806-1191.
Face coverings are still required to enter the San Francisco Service Center. A face covering can be any type of cloth covering or surgical mask that covers the mouth and nose. Children 2 and under should not wear a face covering.
Thank you for your understanding and cooperation.
Beginning in July 2023, open only the 1ST and 3RD Friday of each month, from 9:00 AM – 3:00 PM, (closed 12:00 PM – 1:00 PM), except holidays.
The San Francisco CTAP Service Center is located inside the Hearing and Speech Center of Northern California
Driving Directions to San Francisco CTAP Service Center
From Oakland/Berkeley
Take the I-80 W to San Francisco (Partial toll road) After crossing the Bay Bridge, follow signs for U.S. 101 N/Golden Gate Bridge and merge onto US-101 N Continue onto Central Fwy Continue onto Octavia Blvd Turn left onto Fell St Turn Right onto Divisadero St Destination will be on the right inside the Hearing & Speech Center
From San Rafael/Mill Valley
Take US-101 S toward San Francisco (Partial toll road) After crossing the Golden Gate Bridge, take a slight left onto Lombard St Take the 3rd right onto Scott St and go 1.3 miles Turn right onto Eddy Take the 1st right onto Divisadero St Destination will be on the right inside the Hearing & Speech Center
From Daly City/San Mateo
Take I-280 N to US-101 N (Exit on left for 101N) Continue onto Central Fwy Continue onto Octavia Blvd Turn left onto Fell St Turn right onto Divisadero St Destination will be on the right inside the Hearing & Speech Center
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Limited free street parking. Paid parking structure on the east side of the building.
Driving Directions to San Diego CTAP Service Center
FROM OCEANSIDE:
Take I-5 S toward San Diego. Continue onto I-805. Take Exit 20 and merge onto CA-163 S. Take Exit 4 for Friars Road. Turn right onto Friars Road. Turn left onto Frazee Road.
FROM ESCONDIDO:
Take I-15 S. Slight right onto CA-163 S. Take Exit 4 for Friars Road. Turn right onto Friars Road. Turn left onto Frazee Road.
FROM CHULA VISTA:
Take I-5 N. Take Exit 16A to merge onto CA-163 N. Take Exit 3B for Friars Road. Continue toward Friars Road. Keep right at the fork, follow signs for Friars Road East and merge onto Friars Road. Turn left onto Frazee Road.
FROM OCEAN BEACH:
Take I-8 E (signs for I-5 S). Take Exit 4C for CA-163 N toward Escondido. Continue toward Friars Road. Keep right at the fork, follow signs for Friars Road East. Turn left onto Frazee Road.
FROM El CAJON:
Take I-8 W. Take Exit 4B for CA-163 N. Continue toward Friars Road. Keep right at the fork, follow signs for Friars Road East. Turn left onto Frazee Road.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Driving Directions to Sacramento CTAP Service Center
From Roseville, Auburn, or Truckee:
Take Interstate 80 west. Stay in right lanes, exiting onto Business 80 West, also known as Capital City Freeway, toward Sacramento. Exit Arden Way and turn left. Continue approximately one mile on Arden Way. Take a slight right onto Ethan Way. The CTAP Service Center will be on your left. For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway. The Service Center suite is near parking entrance.
From Woodland, Williams, or Corning:
Take Interstate 5 south. Take the Garden Highway exit and turn left. Garden Highway becomes Arden Way. Continue on Arden Way. Take a slight right onto Ethan Way. The CTAP Service Center will be on your left. For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway. The Service Center suite is near parking entrance.
From Yuba City, Gridley, or Chico:
Take Highway 99 South and stay to right, exiting onto Interstate 5 South. Take the Garden Highway exit and turn left. Garden Highway becomes Arden Way. Continue on Arden Way. Take a slight right onto Ethan Way. The CTAP Service Center will be on your left. For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway. The Service Center suite is near parking entrance.
From Elk Grove, Lodi, or Stockton:
Take Highway 99 North stay in your left lanes. Highway 99 becomes Business 80 East, also known as Capital City Freeway. Take the Exposition Blvd. towards the right. Keep right follow signs for Ethan Way. Turn right onto Ethan Way. For CTAP customer parking, turn left onto Hurley Way, and turn left into first driveway. The Service Center suite is near parking entrance.
From Folsom, Placerville, or South Lake Tahoe:
Take Highway 50 west. Take the Howe Avenue exit. Turn right on Howe Avenue. Turn left onto Hurley Way. The entrance to the CTAP Service Center will be on your right, just before Ethan Way. CTAP customer parking is near the Suite 105 entrance.
From Davis, Vacaville, or Fairfield:
Take Interstate 80 east. Once in Sacramento, stay left onto Business 80 East, Highway 50, also known as Capital City Freeway, toward South Lake Tahoe. Take the Howe Avenue exit. Turn left on Howe Avenue. Turn left onto Hurley Way. The CTAP Service Center will be on your right. CTAP customer parking is near the Service Center, Suite 105 entrance, which is behind the building.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Driving Directions to Riverside CTAP Service Center
From Moreno Valley:
Take California 60 west toward Riverside. Merge onto I-215 north. Take exit 33 for Blaine Street and 3rd Street. Turn right on West Blaine Street. Turn left onto Iowa Avenue.
From Corona:
Take California 91east toward Riverside. Take exit 65B for Spruce Street toward Poplar Street. Turn right onto Spruce Street. Turn left onto Iowa Avenue.
From Chino:
Take California 60 east. Take exit 33 for 3rd Street toward Blaine Street. Turn left onto 3rd Street. Turn left onto Iowa Avenue.
From San Bernardino:
Take CA-60 east Head west on 5th St toward North Mayfield Ave Turn left onto the 215 south ramp Take the Iowa Ave exit Turn right onto South La Cadena Dr Take the 1st right on onto South Iowa Ave
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Redding CTAP Service Center
2861 Churn Creek Rd., Suite A
Redding, CA 96002
Please note: Enter at Park Plaza sign
Face coverings are no longer required to enter the Redding Service Center.
The Redding CTAP Service Center Is Open Four Days A Month.
September Wednesday, September 13th, 10:00 AM - 4:00 PM Thursday, September 14th, 10:00 AM - 4:00 PM Wednesday, September 27th, 10:00 AM - 4:00 PM Thursday, September 28th, 10:00 AM - 4:00 PM
October Wednesday, October 11th, 10:00 AM - 4:00 PM Thursday, October 12th, 10:00 AM - 4:00 PM Wednesday, October 25th, 10:00 AM - 4:00 PM Thursday, October 26th, 10:00 AM - 4:00 PM
November Wednesday, November 8th, 10:00 AM - 4:00 PM Thursday, November 9th, 10:00 AM - 4:00 PM Wednesday, November 22nd, 10:00 AM - 4:00 PM Thursday, November 23rd, CLOSED FOR THANKSGIVING
December Wednesday, December 13th, 10:00 AM - 4:00 PM Thursday, December 14th, 10:00 AM - 4:00 PM Wednesday, December 27th, 10:00 AM - 4:00 PM Thursday, December 28th, 10:00 AM - 4:00 PM
Driving Directions to Redding CTAP Service Center
From the South
Take I-5 to the Cypress Ave exit, #677. Turn right on Cypress Avenue. Turn right on Churn Creek Road. The entrance will be on your left. The sign reads: Park Plaza 2861-2895.
From the North
Take I-5 to the Cypress Ave exit, #677 Turn left on Cypress Ave Turn right on Churn Creek Road. The entrance will be on your left. The sign reads: Park Plaza 2861-2895.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
From Irvine (Street Directions from South of Santa Ana)
Take I-5 North to Main St Exit 105B Go North on Main St. toward Town and Country Rd Turn right on turn Town and Country Rd Proceed to 681 South Parker Street
From The 405 near Los Angeles, Compton, Long Beach
Take the 405 Freeway South Merge onto the 22 East Garden Grove freeway Take exit 15 toward Main St. Turn left onto Town & Country Road Proceed to 681 South Parker Street
From Norwalk
Take I-5 South to CA-22 E Merge onto CA-22 to exit 15 toward Main St Turn Left on Town and Country Proceed to 681 South Parker Street
From Yorba Linda
Take CA-91 West to Rte 55 South Merge onto Rte. 55 South to CA-22 West Take exit 15 Turn right onto West La Veta Ave Turn right onto South Parker St Proceed to 681 South Parker Street
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
Marina CTAP Service Center
Veteran’s Transition Center (VTC)
220 Twelfth Street
Marina, CA 93933
Please Note: Service Center entrance is on 11th Street.
Face coverings are no longer required to enter the Marina Service Center.
Hours: Open only the 2nd Friday of each month, 9:30 AM – 12:00 PM Noon (Closed Noon – 1:00 PM) and 1:00 PM - 2:30 PM, except holidays.
The Marina CTAP Service Center is located inside the Veteran’s Transition Center (VTC)
Driving Directions to Marina CTAP Service Center
From the Southwest (Monterey)
Take CA-1 North/Cabrillo Highway toward Marina Take exit 408 toward Imjin Parkway Turn left onto 3rd Avenue Turn left onto Twelfth Street Turn left at the first cross street onto Eleventh Street Destination will be on the left
From the Southeast (Salinas)
Take CA-183 North Take David Road S exit on the left Merge onto S David Road Turn right onto West Blanco Road Turn right onto Reservation Road Turn left onto Imjin Parkway Turn right onto 3rd Avenue Turn left onto Twelfth Street Turn left at the first cross street onto Eleventh Street Destination will be on the left
From the North (San Jose)
Take US-101 South Take exit 336 to merge onto CA-156 West Merge onto CA-1 South Take exit 408 toward Imjin Parkway Turn left onto 3rd Avenue Turn left onto Twelfth Street Turn left at the first cross street onto Eleventh Street Destination will be on the left
From the Northwest (Santa Cruz)
Take CA-1 South Take exit 408 toward Imjin Parkway Turn left onto 3rd Avenue Turn left onto Twelfth Street Turn left at the first cross street onto Eleventh Street Destination will be on the left
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
20-minute free street parking in front of the building. Paid parking lot adjacent to the building on the west side. We do validate parking.
Driving Directions to Glendale CTAP Service Center
From North:
Take I-5 south, also known as Golden State Freeway. Take exit 144 to merge onto California134 east toward Glendale and Pasadena. Take exit 7A for Pacific Avenue. Turn right onto North Pacific Avenue. Turn Left onto West Broadway.
From South:
Take I-5 north toward Sacramento. Take exit 142 toward Colorado Street. Keep left at the fork to continue toward Colorado Boulevard. Turn right onto Colorado Street. Turn left onto South Pacific Avenue. Turn right onto West Broadway.
From West:
Take US-101 south, also known as Ventura Freeway. Make a slight left onto California 134 toward signs saying Burbank and Glendale. Take exit 7A for Pacific Avenue. Turn right onto North Pacific Avenue. Turn left onto Broadway.
From East:
Take California 134 west. Take exit 7A for Pacific Avenue. Turn left onto North Pacific Avenue. Turn left onto West Broadway.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
The Fresno Service Center is located on the corner of Cedar and Alluvial. Look for CTAP signage on building.
Driving Directions to Fresno CTAP Service Center
From Fowler, Malaga, Selma, Kingsburg, Tulare, Pixley and Earlimart
Take 99 North Take 41 North Exit Herndon Ave Turn right on East Herndon Ave Turn left at Cedar Ave Turn left on Alluvial Ave Make a right turn into the first driveway on your right side.
From Sanger, Squaw Valley, Pinehurst, Orange Cove, and Independence
Take CA-180 Turn right at N. McCall Ave Turn left at E. Herndon Ave Turn right at Cedar Ave Turn left on Alluvial Make a right turn into the first driveway on your right side.
From Avenal, Coalinga, Huron, and Hanford
Take 198 East Take 41 North Exit Herndon Ave Turn right on East Herndon Ave Turn left at Cedar Ave Turn left on Alluvial Ave Make a right turn into the first driveway on your right side.
From Lindsay, Porterville, Terra Bella, Exeter, Visalia, and Woodlake
Take 99 North Take 41 North Exit Herndon Ave Turn right on East Herndon Ave Turn left at Cedar Ave Turn left on Alluvial Ave Make a right turn into the first driveway on your right side.
From Madera, Merced or Modesto
Take 99 South Exit Herndon Ave Merge onto N. Golden State Blvd. Turn left at W. Herndon Ave (will stay on W. Herndon Ave for 7 miles) Turn left at Cedar Ave Turn left on Alluvial Ave Make a right turn into the first driveway on your right side.
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
The Ed Roberts Campus is currently accessible by the Adeline Street entrance only. Paid parking is currently not available and there is limited street parking. The surface parking lot is for BART customers only.
Driving Directions to Berkeley CTAP Service Center
From San Francisco –
Take I-80 East toward Oakland/San Jose (Going over the Oakland Bay Bridge) Take exit 10 to merge onto CA-13/Ashby Ave Turn right at Adeline Street Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park
From the Marin County (Richmond Bridge)
Take I-580 East toward Oakland Merge onto I-80 West Follow directions for Albany, El Cerrito, Richmond (below)
From Albany, El Cerrito, Richmond
Take I-80 West Take exit 10 to merge onto CA-13/Ashby Ave Turn right at Adeline Street Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park
From Walnut Creek
Take CA-24 West via the ramp to Oakland Take exit 5B to merge onto CA-13 North towards Berkeley Take a slight left at Adeline Street Ed Roberts Campus will be on your left. Turn left on Woolsey Street to park
From Oakland
Take CA-24 toward Walnut Creek/San Francisco/Hayward Merge onto 980 East Continue onto CA-24 East Take exit 2 to merge onto Martin Luther King Jr Way Martin Luther King Jr Way turns slightly right and becomes Adeline Street Ed Roberts Campus will be on your right. Turn right on Woolsey Street to park
From San Leandro, Hayward, Fremont
Take I-880 North Slight right at I-980 East (Signs for CA-24/Walnut Creek) Continue onto CA-24 East Take exit 2 to merge onto Martin Luther King Jr Way Martin Luther King Jr Way turns slightly right and becomes Adeline Street Ed Roberts Campus will be on your right. Turn right on Woolsey Street to park
For any questions you may contact us in the following languages: English, Spanish, Mandarin, Cantonese, Hmong, Russian and ASL.
We encourage you to visit one of our local CTAP Service Centers for an in-person consultation. This is the very best way to see our entire range of California Phones and try them out for yourself. Our Service Center staff can help assess your individual needs, answer questions, and train you in using your new phone.
*All CTAP Service Centers are open Monday through Friday, 8:00 AM – 5:00 PM (excluding holidays), except Marina, San Francisco, San Jose, Santa Barbara, West Covina and Redding. Please call the Contact Center at 1-800-806-1191 to confirm hours of operation for all Service Centers.
New Year Day: Monday January 2, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, January 2, 2023 in observance of the New Year’s Day Holiday and will resume normal business hours on Tuesday, January 3, 2023.
MLK Jr. Day: Monday January 16, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, January 16, 2023 in observance of the Martin Luther King Jr. Day Holiday and will resume normal business hours on Tuesday, January 17, 2023.
President’s Day: Monday February 20, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, February 20, 2023, in observance of the President’s Day Holiday and will resume normal business hours on Tuesday, February 21, 2023.
Cesar Chavez Day: Friday March 31, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Friday, March 31, 2023 in observance of the Cesar Chavez Day Holiday and will resume normal business hours on Friday, April 1, 2023.
Memorial Day: Monday May 29, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, May 29, 2023 in observance of the Memorial Day Holiday and will resume normal business hours on Tuesday, May 30, 2023.
Independence Day: Tuesday July 4, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Tuesday, July 4, 2023 in observance of the Independence Day Holiday and will resume normal business hours on Wednesday July 5, 2023.
Labor Day: Monday September 4, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, September 4, 2022 in observance of the Labor Day Holiday and will resume normal business hours on Tuesday, September 5, 2023.
Veteran’s Day: Friday November 10, 2023 The DDTP Administrative Office, and CTAP Service Centers will be closed Friday, November 10, 2023 in observance of the Veteran’s Day Holiday and will resume normal business hours on Monday, November 13, 2023. The Contact Center will be open Friday, November 10, 2023.
Thanksgiving Holiday: Thursday and Friday, November 23 to 24, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Thursday, November 23 and Friday, November 24, 2023 in observance of the Thanksgiving Holiday and will resume normal business hours on Monday, November 27, 2023.
Christmas Day: Monday December 25, 2023 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, December 25, 2023 in observance of the Christmas Holiday and will resume normal business hours on Tuesday, December 26, 2023.
New Year Day: Monday, January 1, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, January 1, 2024 in observance of the New Year’s Day Holiday and will resume normal business hours on Tuesday, January 2, 2024.
MLK Jr. Day: Monday, January 15, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, January 15, 2024 in observance of the Martin Luther King Jr. Day Holiday and will resume normal business hours on Tuesday, January 16, 2024.
President’s Day: Monday, February 19, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, February 19, 2024, in observance of the President’s Day Holiday and will resume normal business hours on Tuesday, February 20, 2024.
Cesar Chavez Day: Monday, April 1, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, April 1, 2024 in observance of the Cesar Chavez Day Holiday and will resume normal business hours on Tuesday, April 2, 2024.
Memorial Day: Monday, May 27, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, May 27, 2024 in observance of the Memorial Day Holiday and will resume normal business hours on Tuesday, May 28, 2024.
Independence Day: Thursday, July 4, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Thursday, July 4, 2024 in observance of the Independence Day Holiday and will resume normal business hours on Friday, July 5, 2024.
Labor Day: Monday, September 2, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Monday, September 4, 2022 in observance of the Labor Day Holiday and will resume normal business hours on Tuesday, September 3, 2024.
Veteran’s Day: Monday, November 11, 2024 The DDTP Administrative Office, and CTAP Service Centers, and Contact Center will be closed Monday, November 11, 2024 in observance of the Veteran’s Day Holiday and will resume normal business hours on Tuesday, November 12, 2024.
Thanksgiving Holiday: Thursday and Friday, November 28 to 29, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Thursday, November 28 and Friday, November 29, 2024 in observance of the Thanksgiving Holiday and will resume normal business hours on Monday, December 2, 2024.
Christmas Day: Wednesday, December 25, 2024 The DDTP Administrative Office, CTAP Service Centers, and Contact Center will be closed Wednesday, December 25, 2024 in observance of the Christmas Holiday and will resume normal business hours on Thursday, December 26, 2024.
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